Where the organization operates
The organization operates in the ICT sector, seeking to differentiate itself from competitors by offering a clear and transparent proposal and focusing on value-added services such as context and customer needs analysis, after-sales support, and ongoing consulting.
Attention to customer needs and the professionalism of our collaborators are the foundations of our work; excellence is our goal.
As a System Integrator, we help our customers find solutions to their needs by identifying the most suitable technology within our partnership network.
A staff with a background of specialized knowledge and certifications is tangible evidence of the expertise achieved.
Analysis and integration, technology scouting, constant and selective training are the foundation of our service offering.
Internal factors
Internally, procedures are developed that are known and shared by internal staff. The staff, guided by the leadership of managers, ensures the application of what has been established.
External factors
Comparing with competitors provides the opportunity to understand the services and prices offered in the market, just as the selection of suppliers and external collaborators enables better functioning of activities.
Stakeholder expectations
Company shareholders
Shareholders expect company and revenue growth, commensurate with the acquisition of new important contracts. Shareholders also actively participate in the life and expansion of the company, with operational and decision-making roles: there are no shareholders who are solely capital investors.
Information security and confidentiality are of fundamental importance, also for the purposes of current Privacy laws.
Customers
Customers choose Computer Design for the technological solutions proposed, but above all for the attention given to the customer both during the negotiation phase and during installation and subsequent after-sales service.
Computer Design has an ongoing relationship with Customers, activating a service with monthly billing; it also communicates with them, in addition to traditional channels, through newsletters and social networks.
For information security purposes, Customers have expectations of guarantees for their processed data as well as guarantees of service continuity.
Suppliers / external collaborators
Suppliers and external collaborators know the company for its reliability and punctuality, both in payments and in activity planning. Suppliers and collaborators are also carefully selected to guarantee Computer Design the same characteristics.
For information security purposes, Suppliers have expectations of guarantees for their processed data as well as guarantees of service continuity.
Internal collaborators
Internal collaborators know the company for its reliability and punctuality, both in payments and in activity planning. Collaborators are also carefully selected so that each of them can bring improvement to the company and equally guarantee the same reliability.
Collaborators have expectations regarding the confidentiality of their information processed by the company.
Regulatory bodies
Compliance with current regulations.
Policies
Computer Design, in providing its IT infrastructure design and development services, software development, and Cloud service delivery, has as its primary objective attention to Customer needs and the satisfaction of such requirements as a guiding value in managing business activities.
Computer Design considers the security of its own information and that of its customers to be of fundamental importance.
For this purpose, Computer Design has adopted: